Refund Policy
Simple, clear and secure returns
We want you to feel confident when shopping with Lysonome. If there is an issue with your order, our team is here to review your request and guide you through the return or refund process with clarity and care.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with all seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@skinregenerativelabs.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@skinregenerativelabs.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, leaking, missing, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you receive the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and we’ll let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lysonomeusa.com.
Shipping
To return your product, you should mail your product to the address provided in the return instructions from info@skinregenerativelabs.com.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error, such as a defective, damaged, or incorrect item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.